Privacy policy

SALUPIL respects your privacy and safeguards the personal data you provide or that we collect, as outlined in this Privacy Policy. This document explains why we collect your personal data and how it is used.

General Provisions

1. SALUPIL’s Privacy and Cookie Policy (hereinafter referred to as the "Policy") sets the framework for how personal data of users, visitors, buyers, and individuals interested in the services provided by SALUPIL (hereinafter referred to as "Buyers") is collected, processed, and stored. Buyers are encouraged to read this Policy carefully to understand SALUPIL's approach and practices regarding personal data.
2. Buyers’ personal data is collected and processed solely for the purposes outlined in this Policy.
3. This Policy applies to all Buyers, including those who are not registered on the website.
4. SALUPIL is considered the controller of Buyers’ personal data.

Data Collected

SALUPIL may collect and process the following data:

1. Information provided by Buyers through forms on the website, including name, surname, email address, phone number, delivery address, order details, payment information, and any other information shared while filling out forms, making orders, or contacting support.
2. Data related to orders placed by Buyers through email, social media, or other channels, including name, contact information, delivery address, and payment details.
3. Correspondence between Buyers and SALUPIL via email, website chat, or social media.
4. Browsing history on the website, including IP addresses, purchase history, and related data.
5. Data used for marketing purposes, such as name, email address, and phone number, if the Buyer has given consent for this purpose.
6. Video surveillance data collected when Buyers visit premises monitored by SALUPIL’s security cameras.

Purposes of Data Processing

1. Issuing invoices and maintaining records for accounting purposes.
2. Collecting website usage statistics to improve service quality and user experience.
3. Managing online store registration data.
4. Sending direct marketing communications via email or SMS with the Buyer’s consent.
5. Administering inquiries and feedback.
6. Protecting assets and preventing theft through video surveillance.

Cookies and Their Use

SALUPIL uses cookies to enhance browsing on the website. Cookies are small text files stored on a user’s device, enabling a smoother browsing experience and better understanding of user behavior. Buyers can manage cookie settings through their browser.

For more information on cookies, visit AllAboutCookies.org.

Data Retention

1. Buyer data related to online purchases is stored for five years from the last login.
2. Data for direct marketing purposes is stored for ten years unless the Buyer withdraws consent earlier.
3. Data from inquiries is stored for two years after the last communication.
4. Video surveillance data is stored for 30 working days unless required for longer retention.

Data Disclosure to Third Parties

Data is disclosed only to trusted third parties and only to the extent necessary for:

1. Maintaining core operations, such as IT system support.
2. Fulfillment of services, including courier companies and payment processors.
3. Marketing activities, such as email campaign managers.
4. Compliance with legal obligations or requests from authorities.
5. Protecting legal interests, including cooperation with law enforcement or debt collection agencies.
   
   

Buyers’ Rights

Buyers have the right to:

1. Be informed about the processing of their personal data.
2. Access and review their personal data.
3. Request correction or deletion of their personal data.
4. Object to data processing, unless required for legitimate interests.
5. Withdraw consent for marketing communications at any time.
   
   

Final Provisions

SALUPIL reserves the right to amend this Privacy Policy, effective upon its publication on the website.

For any inquiries regarding data processing, Buyers can contact SALUPIL via:

• Email: info@salupil.com